User Information/Data
User information includes data about how you use our website and any online services together with any data that you may post for publication on our website or through other online services. We may collect, store and use:
- information that you provide to us when using the services on our website or that is generated in the course of the use of those services (including the timing, frequency, and pattern of service use)
- information contained in or relating to a personal or business account with our website (including name, email address, date and month of birth)
- information that you provide when you provide feedback
- information that you provide when you change your personal details or email preferences
- information that you provide when you respond to a survey
- information that you provide when you communicate with our customer support
- any other personal information that you choose to send to us.
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
We process this data to
- Operate our website and ensure relevant content is provided to you,
- To ensure the security of our website
- To maintain backups of our website and/or databases and;
- To enable publication and administration of our website, other online services, and business.
Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
Technical Data
Technical data is information about your use of our website and online services such as information about your visits to and use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
The source of this data is from our analytics tracking system.
We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.
Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Financial Transactions
All our website financial transactions are currently handled through our payment services provider Windcave www.windcave.com . This may change from time to time.
We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
All individual profile and company details are not used for any other purpose other than that described above.
Details are only supplied to a third-party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
Marketing Information/Data
Marketing information includes data about your preferences in receiving marketing from us and our third parties and your communication preferences.
We process this data to
- Enable you to receive our newsletter
- Enable you to participate in promotions such as competitions, prize draws and free giveaways
- To deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.
Our legal ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer, User, Technical and Marketing Information/Data to
- Deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and;
- Measure or understand the effectiveness of the advertising we offer to you.
Our legal ground for this processing is a legitimate interest which is to grow our business.
We may also use such data to send other marketing communications to you and our legal grounds for doing so is either your consent or legitimate interest namely to grow our business. (Please see Marketing Communications below).
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Contract Obligations
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you).
If you don’t provide us with the requested information, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.